NDUNGU MACHIRI, Samuel; OLOKO, Margaret; KARANJA NGUGI, John; ODHIAMBO, Romanus. Customer Relationship Management as a Firm-level Factor and its role in Firm Performance: A Study on the Firms Listed at Nairobi Securities Exchange. Journal of Information Systems and Technology Research, [S. l.], v. 3, n. 1, p. 1–9, 2024. DOI: 10.55537/jistr.v3i1.713. Disponível em: https://journal.aira.or.id/index.php/jistr/article/view/713. Acesso em: 3 aug. 2025.