UI/UX Design Analysis and Design Using The Design Thinking Method On PT. Ridho Makmur Sentosa Website

Authors

  • Indah Purnamasari Universitas Nusa Mandiri
  • Aldhan Wicaksono Putra Universitas Nusa Mandiri

DOI:

https://doi.org/10.55537/cosie.v5i1.1290

Keywords:

UI/UX, design thinking, usability, website

Abstract

The development of information technology demands that companies provide efficient and easy-to-use digital services. PT. Ridho Makmur Sentosa, as a logistics service provider, faces obstacles in delivering shipping information through a website whose interface is less than optimal and does not support the user experience. This study aims to analyze and redesign the UI/UX appearance of the Ridho Logistics website using a Design Thinking approach that focuses on user needs. This method is implemented through five stages, namely empathy, definition, ideation, prototype, and testing. Data collection was carried out through observation, interviews, and questionnaires involving 30 respondents. The interface usability evaluation used the System Usability Scale (SUS). The results showed an increase in the average score from 52.4 (Marginal–Low category) for the previous design to 80.8 (Excellent category) for the new design, indicating that the new UI/UX design has met user needs by improving the quality of the PT. Ridho Makmur Sentosa website interface design.

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Published

12-11-2025

How to Cite

Purnamasari, I., & Wicaksono Putra, A. (2025). UI/UX Design Analysis and Design Using The Design Thinking Method On PT. Ridho Makmur Sentosa Website. Journal of Computer Science and Informatics Engineering , 5(1), 1–12. https://doi.org/10.55537/cosie.v5i1.1290

Issue

Vol. 5 No. 1 (2026): January

Section

Articles

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Copyright (c) 2025 Indah Purnamasari, Aldhan Wicaksono Putra

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