EkspediGo Implementation for Transparent Shipment Tracking and Efficient Expedition Operations

Lili Tanti; Mas Ayoe Elhias Nasution; Fhery Agustin; Yan Yang Thanri; Zulfa Khairunnisa; Romi Antoni; Khairun Dini

doi:10.55537/j-ibm.v6i2.1809

Authors

Lili Tanti Universitas Potensi Utama
Mas Ayoe Elhias Nasution Universitas Potensi Utama
Fhery Agustin Universitas Potensi Utama
Yan Yang Thanri Universitas Potensi Utama
Zulfa Khairunnisa Universitas Potensi Utama
Romi Antoni Universitas Potensi Utama
Khairun Dini Universitas Potensi Utama

DOI:

https://doi.org/10.55537/j-ibm.v6i2.1809

Keywords:

digital transformation, EkspediGo, expedition management system, operational efficiency, shipment tracking

Abstract

Micro, small, and medium-sized expedition enterprises often rely on manual records, limiting operational efficiency and shipment transparency. This community service program implemented EkspediGo, a web-based expedition management system, at a partner logistics business. The participatory implementation comprised needs analysis, system configuration, role-based training for administrators, management, couriers, and customers, on-the-job mentoring, and evaluation. A descriptive before-after comparison showed that transaction recording time decreased from about 15 to 3 minutes, recording errors from 12-15 to 1-2 cases per month, monthly reporting time from about 2 working days to 15 minutes, and shipment-status complaints from 18 to 4 per month. Customers also gained independent tracking through waybill numbers. The findings indicate improved operational transparency and efficiency during the observed period, although replication at additional partners is required.

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