Digitalizing Wedding Photography Services through the Implementation and Assistance of a Web-Based Booking System

Adil Setiawan; Ria Eka Sari; Ratih Puspasari; Nanda Setiawan; Dimas Yusan Muharrom

doi:10.55537/j-ibm.v6i2.1844

Authors

Adil Setiawan Universitas Potensi Utama
Ria Eka Sari Universitas Potensi Utama
Ratih Puspasari Universitas Potensi Utama
Nanda Setiawan Universitas Potensi Utama
Dimas Yusan Muharrom Universitas Potensi Utama

DOI:

https://doi.org/10.55537/j-ibm.v6i2.1844

Keywords:

web-based booking system, wedding photography, web application, digital service, Community contribution

Abstract

Digital transformation in wedding photography services requires an integrated system that connects booking, scheduling, payment, customer communication, and administrative reporting. This community service project implemented and disseminated a web-based booking system at Medan Pro Studio using a participatory descriptive approach through needs analysis, system implementation, user manuals, demonstrations, guided simulations, and qualitative observation. The system supports authentication, photography package management, online booking, interactive scheduling, payment confirmation, booking-status monitoring, customer communication, digital documents, and transaction reports. Qualitative observations indicated that the main functions could be operated according to the service workflow and helped centralize booking information and communication. Because the evaluation did not include pre-post measurements, standardized usability or satisfaction instruments, transaction metrics, or long-term usage data, claims are limited to implementation and operational feasibility. Further evaluation should measure usability, satisfaction, service time, transaction performance, and sustained system use.

Downloads

Download data is not yet available.

References

Anatan, L., & Nur, N. (2023). Micro, small, and medium enterprises’ readiness for digital transformation in Indonesia. Economies, 11(6), 156. https://doi.org/10.3390/economies11060156

Ben Slimane, S., Coeurderoy, R., & Mhenni, H. (2022). Digital transformation of small and medium enterprises: A systematic literature review and an integrative framework. International Studies of Management & Organization, 52(2), 96–120. https://doi.org/10.1080/00208825.2022.2072067

Bradač Hojnik, B., & Huđek, I. (2023). Small and medium-sized enterprises in the digital age: Understanding characteristics and essential demands. Information, 14(11), Article 606. https://doi.org/10.3390/info14110606

Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319–340. https://doi.org/10.2307/249008

DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30. https://doi.org/10.1080/07421222.2003.11045748

International Organization for Standardization, & International Electrotechnical Commission. (2023). ISO/IEC 25010:2023 systems and software engineering—Systems and software quality requirements and evaluation (SQuaRE)—Product quality model. ISO.

Kahveci, E. (2025). Digital transformation in SMEs: Enablers, interconnections, and a framework for sustainable competitive advantage. Administrative Sciences, 15(3), Article 107. https://doi.org/10.3390/admsci15030107

Kilay, A. L., Simamora, B. H., & Putra, D. P. (2022). The influence of e-payment and e-commerce services on supply chain performance: Implications of open innovation and solutions for the digitalization of micro, small, and medium enterprises (MSMEs) in Indonesia. Journal of Open Innovation: Technology, Market, and Complexity, 8(3), Article 119. https://doi.org/10.3390/joitmc8030119

Kraus, S., Durst, S., Ferreira, J. J., Veiga, P., Kailer, N., & Weinmann, A. (2022). Digital transformation in business and management research: An overview of the current status quo. International Journal of Information Management, 63, Article 102466. https://doi.org/10.1016/j.ijinfomgt.2021.102466

Plekhanov, D., Franke, H., & Netland, T. H. (2023). Digital transformation: A review and research agenda. European Management Journal, 41(6), 821–844. https://doi.org/10.1016/j.emj.2022.09.007

Radicic, D., & Petković, S. (2023). Impact of digitalization on technological innovations in small and medium-sized enterprises (SMEs). Technological Forecasting and Social Change, 191, Article 122474. https://doi.org/10.1016/j.techfore.2023.122474

Restrepo-Morales, J. A., Ararat-Herrera, J. A., López-Cadavid, D. A., & Camacho-Vargas, A. (2024). Breaking the digitalization barrier for SMEs: A fuzzy logic approach to overcoming challenges in business transformation. Journal of Innovation and Entrepreneurship, 13, Article 84. https://doi.org/10.1186/s13731-024-00429-w

Sassanelli, C., & Terzi, S. (2022). The D-BEST reference model: A flexible and sustainable support for the digital transformation of small and medium enterprises. Global Journal of Flexible Systems Management, 23(3), 345–370. https://doi.org/10.1007/s40171-022-00307-y

Soomro, R. B., Memon, S. G., Dahri, N. A., Al-Rahmi, W. M., Aldriwish, K., Salameh, A. A., Al-Adwan, A. S., & Saleem, A. (2024). The adoption of digital technologies by small and medium-sized enterprises for sustainability and value creation in Pakistan: The application of a two-staged hybrid SEM-ANN approach. Sustainability, 16(17), Article 7351. https://doi.org/10.3390/su16177351

Telukdarie, A., Dube, T., Munsamy, M., Murulane, K., & Mongwe, R. (2024). Navigating digital challenges for SMEs: A two-tier approach to risks mitigation and sustainability. Sustainability, 16(14), Article 5857. https://doi.org/10.3390/su16145857

Tripathi, A., & Singh, A. (2024). SMEs awareness and preparation for digital transformation: Exploring business opportunities for entrepreneurs in Saudi Arabia’s Ha’il Region. Sustainability, 16(9), Article 3831. https://doi.org/10.3390/su16093831

Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Dong, J. Q., Fabian, N., & Haenlein, M. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022

Veit, D. J., & Thatcher, J. B. (2023). Digitalization as a problem or solution: Charting the path for research on sustainable information systems. Journal of Business Economics, 93, 1231–1253. https://doi.org/10.1007/s11573-023-01143-x

Wirdiyanti, R., Yusgiantoro, I., Sugiarto, A., Harjanti, A. D., Mambea, I. Y., Soekarno, S., & Damayanti, S. M. (2023). How does e-commerce adoption impact micro, small, and medium enterprises’ performance and financial inclusion? Evidence from Indonesia. Electronic Commerce Research, 23(4), 2485–2515. https://doi.org/10.1007/s10660-022-09547-7

Zeithaml, V. A., Bitner, M. J., & Gremler, D. D. (2021). Services marketing: Integrating customer focus across the firm (8th ed.). McGraw-Hill Education.

Pressman, R. S., & Maxim, B. R. (2020). Software engineering: A practitioner’s approach (9th ed.). McGraw-Hill Education.

Laudon, K. C., & Laudon, J. P. (2022). Management information systems: Managing the digital firm (17th ed.). Pearson.